Subscribe to events

Monitoring only works if somebody hears about a problem without logging in to look for it. This guide sets up who is told, about what.

1. Set your notification preferences

Open Notification settings and choose:

• which groups you want to hear about — normally the sites you are responsible for;
• which severities — Alert only, or Warning and Alert;
• how — email, mobile push, or both.

Preferences are per user: each person sets their own. An administrator cannot subscribe someone else, so a new team member needs to do this as part of onboarding.

2. Turn on push on the phone

For push notifications, install the Treon Connect mobile app, sign in, and allow notifications when the phone asks. See Push notifications.

Push is what makes an alert reach someone who is on the plant floor rather than at a desk.

3. Pick severities deliberately

Subscribing everyone to everything is the fastest way to make alerts ignored. A workable pattern:

Audience	Subscribe to
On-shift maintenance	Alerts on their own site, by push
Reliability engineer	Warnings and Alerts on their groups, by email
Management	Nothing — a scheduled report instead

4. Check it works

Wait for the next real event, or use a machine you know is close to a limit, and confirm the notification arrives. A subscription nobody has ever tested is not a subscription.

Missed an alert?

Check the notification settings first, then the phone's own notification permissions for the app. See I missed an alert.

Next: Create reports.