Frequently asked questions

Short answers to the questions that come up most, with links to the full detail. For "why isn't X working" problems, see Troubleshooting.

Getting started and access

Your invitation email contains a link to set your own password (it doesn't contain one). Follow it, create a password, then sign in at your instance URL (for example https://yourcompany.treonconnect.com). The link is valid for 72 hours — if it has expired, ask an administrator to Resend Invite. See Quick Guides.

Why can't I see assets or devices a colleague can see?

Two usual reasons: the group selector is limited to some groups (selecting a parent does not auto-select its sub-groups), or your role doesn't grant access to that group. See Users and roles and the Troubleshooting entry.

How is access controlled?

By roles, granted per group (Full / Read-Only / No Access), which cascade to sub-groups. A user's access is the sum of their roles — there's no per-user group setting. See Give a colleague access.

Solutions and hardware

Do I have Treon Make or Treon Flow?

Check the sensor model: Treon Industrial Node X = Treon Make, Treon Industrial Node C = Treon Flow. The platform/app version number does not tell you — it's the same for both. See Overview of solutions.

What's the difference between Make and Flow?

Make uses the Treon Industrial Node X sensor over a Wirepas mesh and captures triaxial vibration, temperature, magnetic field, and FFT spectra and waveforms. Flow uses the Treon Industrial Node C sensor over Bluetooth and reports vibration and temperature KPIs only. Both share the same apps, mobile app and AI. See platform and solutions.

Do both solutions use the same gateway?

Yes — one Treon Gateway, supplied in a Wirepas variant (for Treon Industrial Node X) or a Bluetooth variant (for Treon Industrial Node C). See Treon Gateway.

How long does a sensor battery last?

Treon Industrial Node X has a replaceable battery module (see Battery change); Treon Industrial Node C has a non-replaceable battery that lasts up to ~5 years, after which the sensor is replaced. Faster measurement cadence and wake-on-motion shorten battery life.

Measurements and data

Why do many KPIs show "No data found"?

A sensor only produces the KPIs its type and measurement profile compute. Velocity RMS, acceleration RMS and temperature are broadly available; advanced and frequency-domain values need a Treon Industrial Node X with those features enabled. See device configuration.

Which KPIs does my sensor produce?

Treon Industrial Node X computes the full set (velocity RMS, acceleration RMS, peak-to-peak, zero-to-peak, kurtosis, crest factor, temperature, RPM) plus spectra and waveforms. Treon Industrial Node C reports velocity RMS, acceleration RMS and temperature. See the KPIs explained.

Can I see spectra and waveforms?

Only on Treon Make (Treon Industrial Node X) points — Treon Industrial Node C is KPI-only. See reading spectra and waveforms.

A device reads "healthy" but hasn't sent data in ages — why?

Don't rely on the status icon alone; check the device's last-communication time. A long-silent device usually needs a power-cycle or firmware update. See the Troubleshooting entry.

How often does a sensor measure, and can I trigger one now?

The measurement profile sets the interval (or wake-on-motion); Measure Now triggers one on demand on a Treon Industrial Node X. See device configuration and Measurements.

Events, AI and alerts

How does AI anomaly detection decide something is wrong?

Each device learns its own normal vibration — a Gaussian Mixture Model built from that machine's combined vibration velocity RMS. It raises an event only once a deviation persists (4 of 6 consecutive measurements anomalous). See AI anomaly detection.

Does the AI model use temperature?

No — the model works from vibration velocity RMS only. Temperature is trended and can raise its own threshold events, but it isn't an AI-model input.

What's the difference between resolving and rejecting an event?

Resolve when the event mattered (a real fault, or a confirmed false positive) — on an AI event this feeds back into the model. Reject when it isn't significant — this has no effect on the model. See handling an event.

Why do I get events when the machine is switched off?

An idle machine barely vibrates, and that can read as abnormal. Each device has an off-state cutoff (~0.5 mm/s velocity RMS) below which readings are treated as stopped; clear false events with the correct cause so the model learns. See the Troubleshooting entry.

How do I get alerts without logging in every day?

Subscribe in Notification settings (email and/or mobile push, per group and severity); assignees are notified by push. See notification settings and set up alerting.

Mobile app

Is there a mobile app, and where do I get it?

Yes — on iOS 15.1+ and Android 8.0+. Download links and what it does are on the mobile app overview.

What can I do in the app versus the web?

The app carries most day-to-day monitoring and the field workflow (dashboard, events, trends, attaching and commissioning sensors). The heaviest analysis (detailed spectra/waveforms) and administration (networks, configurations, reports, users/roles/groups) stay on the web.

Integration and administration

Can I send my data to my own system?

Yes — Cloud-to-cloud (C2C) forwards events, KPI data and metadata over MQTT or HTTP POST (FFT/waveform on Make). It's enabled per instance by Treon. See Cloud-to-cloud.

How do I update firmware or push a configuration to many devices?

Use firmware updates for over-the-air firmware, and configuration sets to apply one configuration to many devices — see roll out a configuration.